How to ask for customer feedback by email
You've decided it's time to hear more from your customers. You want to know how your customers are going and what more you can do for them in the future. You know these insights can really help you see what's working well, and what needs improving. So...
How to keep customers coming back time and time again.
The hustle is real. Getting customers in the door is hard work. We know the steps. Start by identifying their needs. Then develop a solution. And don’t forget to deliver an experience that delights. Repeat. BUT, WHAT HAPPENS WHEN YOUR CUSTOMERS DON'T COME...
Start getting customer feedback today
So you’ve got a list of customers, and want to get some customer feedback? Here's the five questions you need. A SIMPLE CUSTOMER FEEDBACK PROGRAM HAS FIVE KEY QUESTIONS 1. A big picture rating - so you know how you’re going overall 2. A couple of specific...
How happy are your customers? Here’s how to find out.
You’ve been running your business for a while, and things are going ok but you don’t really know what happens after you make a sale. Were your customers happy? Disappointed? Indifferent? Sure, you may have customer reviews, but often feedback is at either end of the...
How to write a survey that gets the answers you need
A survey can be a fantastic tool to validate new ideas. But if you're wondering what are the features of good research design, read on. Before you start, check you've got the two most important elements to success in any research effort - clarity on what you want to...
HOW TO TAP INTO THE POWER OF FORUMS TO EXPLORE YOUR BIG IDEA
You have an idea. You’ve been tossing it around in your head. Maybe even sharing it with your friends and family. And the more you think about it, the more excited you get. This could actually be the start of something! You know you need to do some ‘research’, but...
33 ways to learn more about your customers
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