by Elyssia Clark | Jan 29, 2019 | Learn about customers, Most popular
Searching for poll questions you can include in your Instagram stories? Look no further, here’s 43 ideas ready to use right now. Instagram isn’t just about pictures – you can use stories to really engage with your followers. And one of the most powerful reasons to use...
by Elyssia Clark | Sep 1, 2018 | Learn about customers, Most popular
Picture this. You’re in retail. You’re keen to expand your range. You find some great options, but you can’t stock them all. How do you know which ones to pick? Or you’ve got a café and want to introduce some new menu items. Which ones do you go with? Or you’re a...
by Elyssia Clark | Feb 28, 2018 | Learn about customers
There’s a North American proverb that says “to understand the man, you must first walk a mile in his moccasin’. Walking in someone else’s shoes might sound a bit odd but it’s actually a great way to learn about your customers. Here’s 14 easy things you can...
by Elyssia Clark | Jan 3, 2018 | Learn about customers, Most popular
We love our customers (well, mostly!). As small business owners, they’re the centre of our world. We do our best to design websites to make it easy to find us. We create products and services to meet their needs. We price to manage competition (and put food on our...
by Elyssia Clark | Nov 7, 2017 | Learn about customers
The benefits of a happy customer are pretty clear. They’re more likely to purchase again from you, and they’ll (hopefully!) recommend you to others. But how do you know if your customers are happy? By taking the time to listen to them. In this blog post...
by Elyssia Clark | Oct 19, 2017 | Learn about customers
You’ve decided it’s time to hear more from your customers. You want to know how your customers are going and what more you can do for them in the future. You know these insights can really help you see what’s working well, and what needs improving....
