Are your clients happy?
We’ll find out for you.
Introducing the Customer Health Check.
We get it. Not everyone has the time to do their own research. So let us take care of it for you.
Introducing our Customer Health Check service.
Here’s what you’ll get
- An assessment of how your customers feel about the products and services you provide
- Actual comments from your customers – what they love and what they’d like to see improved
- Recommendations to help you move forward
Ready to start? TELL US YOUR NAME, EMAIL ADDRESS AND BUSINESS, AND WE'LL BE IN TOUCH.
We set everything up
… .so you can focus on running your business
We write your questions
… so you get customer feedback you can use
We analyse your data
… so you don’t need to
We give you new insights about your customers
so you can focus on delivering great customer experiences
HOW DOES IT WORK?
1. We’ll ask you some quick questions about your business
2. We’ll build a survey designed for you, and provide you with a customised survey link. You’ll have the opportunity to review the survey and make any tweaks you’d like. We can also customise your survey to include your brand guidelines and logo.
3. You’ll send the survey link to your customers, and we’ll make it easy by creating a brilliant email that’ll encourage happy participation. You can learn more about our approach here.
4. We’ll review, analyse and collate the data from your survey, and present it to you in an easy to read format within 7 working days.
WHAT DOES IT COST?
$199AUD excluding GST. Payment terms are 50% up front, and 50% on delivery of the final report.
WHAT DO I GET?
Once we’ve had the survey open for a week, we’ll send you a report summarising the findings. This will include
- Clear ratings of your business, with measures customised just for you
- Actual comments from your customers – what they love and what they’d like to see improved
- Recommendations to help you move forward