Learn how to set up a customer satisfaction survey

A simple tutorial to get your customer feedback form set up in five easy steps.

Start getting customer insights TODAY with these five simple questions.

So you’ve got a database of customers, and want to get some customer feedback? Let’s get to it!

In this tutorial I’ll guide you through the process to build a simple customer feedback form using SurveyMonkey.

There’s no need for you to create questions and agonise which ones to include.

You don’t need to wonder what type of scale to use, or if you’re asking too many (or too few!) questions

In this course you’ll get a complete set of five questions in a pre-prepared survey template that comes with this tutorial.

I’ll step you through the process of building the feedback form in SurveyMonkey – all the way through to getting a link that you can share with your customers to seek their views. The video will take around 20 – 25 minutes to watch – and you can watch it anywhere!

You’ll also get access to our 8 tips for survey success infographic as a bonus – giving you the most important tips to ensure your surveys are a breeze for people to complete.

You’ll be on your way to gaining valuable insights about your the experiences your customers have with you today – insights that can drive change for growth in the future.

What are you waiting for? Go for it!

Watch the video

This 18 minute video will take you step by step through the process of building a survey in Survey Monkey.

Download the survey

Click on the download button to get your own copy of your survey to build in Survey Monkey.

Download your free infographic - 8 steps to survey success

Before you send out your next survey, check out these critical 8 tips to ensure your survey is easy for people to do, and results in data that you can actually use to make decisions and drive meaningful change.

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